Troubleshooting Webmail

How do I log into Webmail?

1. Access your domain at port 2096. To do so, you will need to affix your domain with a colon (:) and 2096. For example, http://www.example.com:2096.
2. Enter the email address you wish to access in the Email field. (e.g. user@example.com)
3. Enter the corresponding password in the Password field.
4. Click the Login button.

Can an individual user access webmail without the cPanel control panel?

Yes, simply go to https://example.com/webmail or https://example.com:2096 (replacing example.com with your domain name) to log in directly with the email account and password.

How can I filter spam?

cPanel comes equipped with 2 applications that will help prevent spam:

• BoxTrapper — BoxTrapper works through "challenge-response" verification. When an email is sent to an account that has enabled BoxTrapper, a verification email is automatically sent in response. At this point, the sender will need to respond to the verification email so that his or her address is whitelisted and able to send mail to your email account.
• SpamAssassin — SpamAssassin is an email utility that attempts to filter spam by examining incoming email and testing for spam characteristics. The testing results in an overall score. If an incoming message reaches or exceeds a predefined score, the message is discarded.

Why does a particular webmail application load automatically?

This is because you clicked the Enable AutoLoad link on the Secure Webmail Login screen. To disable auto-loading:

1. Click the Webmail icon on your cPanel home page.
2. Click the Go to Secure Webmail Login link on the resulting page.
3. Click the Stop button before the timer counts down to 0 in the pop-up window.
4. Click the red Disable AutoLoad link to prevent the webmail client from automatically loading whenever you access the Secure Webmail Login screen.

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